Appointment Scheduler for Freshdesk
Install the Setmore plugin and book appointments right from your Freshdesk dashboard.
Handle Support Tickets and Book Appointments
Support ticket requiring more attention? Forget back-and-forth emails or calls. Connect customers with your team by scheduling an online meeting through your Freshdesk dashboard.
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All-in-one hub
Offer instant solutions by responding to tickets and booking appointments within the Freshdesk app.
Timely Notifications
Ensure both your staff and customers receive email confirmations and reminders for booked appointments.
Meet with video
Offering a live demo? Empower your helpdesk agents to schedule video meetings with customers.
Dynamic scheduling
Update work hours, time off and breaks. Say so long to double-booking with Google and Office 365 calendar syncs.
Customer-friendly
Enable customers to reschedule or cancel an appointment in advance via their confirmation emails.
Grow your business by connecting your free Setmore app with Freshdesk.
Get started
Turn tickets into instant bookings
Ensure your helpdesk agents assign tickets to the right team member, with the Setmore plugin for Freshdesk. Simplify appointment-booking and focus on delivering memorable customer experiences.
From support to sales
Connect Setmore with Freshsales and enable your sales team to convert newly-booked leads into loyal customers.
Simple scheduling in Freshdesk
With the Setmore plugin, your helpdesk team can offer a specific timeline of resolution to your customers. Enable agents to book a time that works for both your team and customers.
Automated
Email confirmations with all the details your customers need.
Personalized
Specify the services that should include online video meetings.
Speedy support
Connect with Setmore Support by chat, email or phone 24/7.
Keep in-person appointments in check
Manage the number of customers who visit your store. Let your support team schedule on-site appointments in advance and plan accordingly.
Get services in order
Create and display well-defined and organized service categories. Empower your helpdesk and sales teams to book the most relevant appointment type for your customer’s concern.
Streamlined for Freshdesk
Scale your Setmore Booking Page to fit inside the Freshdesk dashboard. Connect your go-to apps and allow your helpdesk agents to schedule customer appointments at the click of a button.
FAQs
Can I export my customer contact information to my Freshdesk account?
Setmore offers an integration with Freshsales which lets you automatically export new customer contacts to your Freshsales account. Learn more about freshdesk >
Can agents add or remove services via the plugin?
No. Your agents can only view the available time slots and schedule appointments. To add or delete services and staff members, you’ll need to log in to your Setmore account.
Can I view my full Setmore calendar in the plugin?
No. The plugin displays a streamlined version of the Setmore Booking Page for your agents to schedule appointments for customers.
For more information on simplifying your scheduling, check out Support Center.
